![]() ![]() Suddenly, we needed to provide personalized experiences but in a digital, virtual setting. It was very iterative, and we were able to leverage technology to deliver results at the pace that the business needed.Īnother challenge we encountered – as I think all health systems did – was how to enable patient engagements under new visitation policies enacted by the state of New York. We also had to work at a much faster pace. Those were critical for us to understand how the pandemic was evolving and how we could improve patient treatment through physical and technological expansion. As the pandemic progressed, we had to learn to rapidly adjust what we were doing to continue serving patients.ĭata and analytics were also heavily impacted. Patient volume, the types of patient care, and clinical concerns. What were some of the major challenges Northwell Health experienced as a result of the pandemic? We spoke with a key leader on Northwell Health’s IT engineering team, David Luft, assistant vice president for software engineering and development, to hear how delivering connected and personalized patient experiences has been critical to the organization’s success. Please also be in touch with us if you would like to volunteer.New York’s largest health system is leveraging Salesforce’s Vaccine Cloud technology across its 23 hospitals, nearly 800 outpatient facilities, and 75,000 employees. Please call the office or email and a volunteer will be in touch with you to help schedule an appointment. Thanks to a group of wonderful volunteers, we have created a JC vaccine task force to help ensure that everyone has the help they need to make appointments. If you or someone you know can benefit from a little help, we are here for you. The information you provide will help us guide others.
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